Troubleshooting
Common errors, permission issues, and fixes.
Sometimes when merging or updating records we need to update records which Owners are inactive. Follow the steps below to enable update for records with inactive owners. Enable “Set Audit Fields upon Record Creation” and “Update Records with Inactive Owners” User Permissions in Salesforce. 1. Go to Setup |...
Tue, 25 Apr, 2023 at 2:23 PM
You may receive one of these errors while logging into DataGroomr or when data is being analyzed Required Salesforce API is not available Async API not enabled It means that you do not have Asynchronous API or Bulk API enabled in your Salesforce environment. To activate the options, please follow this...
Tue, 23 Mar, 2021 at 2:57 PM
If you are seeing 'insufficient access rights on cross-reference id' error message on merge, make sure a user who executes a merge has permissions to access related objects. Learn more:
API Error 'insufficient access rights on cross-reference id' (salesforce.com)
Thu, 7 Jul, 2022 at 11:23 AM
If DataGroomr is not detecting your Salesforce sandbox, there are two common causes: the sandbox may not be fully provisioned yet, or the connected user may be missing the required Salesforce permissions. Follow the steps below to diagnose and resolve the issue. Step 1: Check the Sandbox Status in Salesforce Setu...
Tue, 16 Jun, 2026 at 8:55 AM